Department of Citizen Services & Public Welfare
Department · nodal officer Rekha Bedi · onboarded 13 February 2026
Significant Data FiduciaryLowPartially compliantDepartment64,96,203 Data Principals
2 critical gaps are open
This entity has never been formally assessed. As a Significant Data Fiduciary it also carries the DPIA, independent audit and algorithmic due-diligence obligations under Section 10.
74%
+6 points this quarter
Open gaps
25
Critical gaps
2
Open incidents
0
Open rights requests
66
Overdue rights requests
3
Active modules
12 of 14
Engagements
2
SLA breaches
2
Penalty exposure
₹95,000
Active modules
Which service lines this entity has switched on. A dark tile is an obligation with no tooling behind it.
—Compliance core
SL-01Assessment & Audit
SL-01bDPIA
SL-02DPO-as-a-Service
SL-03Consent Management
SL-03Data Principal Rights
SL-04Discovery & ClassificationOff
SL-05Access Assurance
SL-06Training & Awareness
SL-07Breach ResponseOff
SL-08Data Loss Prevention
SL-09AI Processing Guard
SL-10Database Activity Monitoring
SL-11Access Gateway
Engagements
Work orders placed against the rate contract.
SL-01Gap Assessment & Auditactive
57%
WO-2026-01200₹24,00,000 · target 13 Oct 2026
SL-01Gap Assessment & Auditactive
64%
WO-2026-01224₹21,00,000 · target 09 Oct 2026
SLA performance
Measured against the rate contract schedule.
SL-01Report delivered from work order
2026-06 · target 8 weeks · actual Within target
SL-06Completion rate achieved
2026-08 · target ≥ 90% · actual Within target
SL-10Integration with Discovery and database onboarding
2026-07 · target 60 days from kick-off · actual Within target
SL-04Dashboard refresh
2026-06 · target Weekly · actual Within target
SL-08Integration with Discovery
2026-08 · target 14 days from kick-off · actual Within target
SL-03Go-live from work order
2026-07 · target 12 weeks · actual Within target
SL-07Post-Incident Review report
2026-06 · target 30 days post-incident · actual 35 days
SL-02Data Principal request managed
2026-08 · target 30 days · actual 37 days
Nodal officer
The single point of contact for this entity. Everything that escalates goes through them first — an escalation that jumps to the Secretary without this step tends to come back with questions rather than decisions.
Rekha Bedi
Citizen Services & Public…