4

Retainer & Effort

SL-02

Dedicated engagement at 40 hours per week, with a 4-hour escalation response. Effort recorded against activity so the department can see what it is actually buying.

Hours this month
95
Committed
173hrs

40 hrs/week

Utilisation
55%
Billable share
90%
Hours against commitment

Six months. A consistent gap in either direction is worth a conversation at the annual rate contract review.

Where the time goes

By activity category.

148hours
  • Training37.9h
  • Policy interpretation21.7h
  • Data Principal request19.2h
  • Assessment11.7h
  • New processing activity11.6h
  • Suspected breach10.9h
This month

Against the 173-hour commitment.

95h

48 entries

06 Aug 2026Advisory response to the Welfare directoratePolicy interpretation2.7Billable
05 Aug 2026Board correspondence — cross-border information requestNew processing activity4.2Billable
04 Aug 2026Vendor DPA negotiation supportSuspected breach0.9Billable
03 Aug 2026Gap assessment section reviewVendor / processor review0.9Billable
02 Aug 2026DPIA workshop with the analytics teamPolicy interpretation4.3Billable
01 Aug 2026Training session for kiosk staffPolicy interpretation5.1Billable
31 Jul 2026Training session for kiosk staffAssessment3.8Billable
30 Jul 2026Review of the scholarship notice draftData Principal request4.9Billable
29 Jul 2026Board correspondence — cross-border information requestNew processing activity2.1Billable
28 Jul 2026Breach war-room participationPolicy interpretation3.8Billable
27 Jul 2026Gap assessment section reviewReporting0.6Included
26 Jul 2026Monthly compliance report preparationData Principal request1.6Billable
25 Jul 2026Review of the scholarship notice draftVendor / processor review5.0Billable
24 Jul 2026Advisory response to the Welfare directorateSuspected breach5.4Billable
23 Jul 2026Vendor DPA negotiation supportNew processing activity5.3Billable
22 Jul 2026Gap assessment section reviewSuspected breach3.2Billable
21 Jul 2026DPIA workshop with the analytics teamTraining0.9Billable
20 Jul 2026Breach war-room participationTraining4.9Billable
19 Jul 2026Breach war-room participationVendor / processor review0.6Billable
18 Jul 2026Training session for kiosk staffBoard liaison4.0Included
17 Jul 2026Training session for kiosk staffAssessment2.1Billable
16 Jul 2026Advisory response to the Welfare directorateData Principal request4.9Billable
15 Jul 2026Gap assessment section reviewData Principal request5.8Included
14 Jul 2026Monthly compliance report preparationConsent & notice4.5Billable
13 Jul 2026Review of the scholarship notice draftTraining3.4Billable
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