Due for a review
Assets
Five lessons with embedded knowledge checks. Runs on the department LMS as well as here.
Subtitled in both languages. Used at induction and at counter-staff briefings.
Ends with the hotline number and the one instruction that matters: report it now.
Twelve slides for a Secretary-level audience. Penalty exposure, not clause numbers.
A3, printed for every counter position. The most-read training asset in the estate.
What to say when a citizen asks what happens to their data, in words that work at a counter.
Scenario injects, timing sheet and a scoring rubric for the tabletop exercise.
Completion within 30 days of joining is a condition of system access.
Refreshed after the Q3 simulation to use the template people actually fell for.
The Act requires notices to be available in the languages of the Eighth Schedule. That obligation sits on the notice, not on the training — but a counter clerk who has only been trained in English cannot reliably explain a Hindi notice to the citizen in front of them, and that is where the obligation actually fails in practice.