Rights Analytics

SL-03

Volume, fulfilment time and where the time actually goes. The published period is a promise made to every Data Principal, and the only useful question about it is not whether we met it on average but which requests we did not meet it on.

DischargesS.11 S.12 S.13 R.13

14 open requests are still waiting on identity verification

Identity verification is where the clock is lost, not data assembly — Discovery assembles the data map in seconds. Every day spent verifying identity is a day taken from the response, and the published period does not pause for it.

Open the queue

85%

7 of 46 closed requests missed the period we published for ourselves.

Requests, all time

Open

Average fulfilment

17.9 days

Past the period

Awaiting identity

Flagged under S.15

False, frivolous or impersonating

Volume by right, twelve months

Access dominates, as it does everywhere. Erasure volume rising faster than access is the pattern worth watching — it usually follows a consent campaign.

Within period versus breached

Percentage of requests closed inside the published period, month by month.

Performance by right

Sorted by the proportion met within the published period, worst first.

Right	Total	Open	Avg days	Published period	Within period
Consent withdrawal (S.6(4))	12	8	6.6	7 days	25%
Nomination (S.14)	7	2	9.8	15 days	60%
Access (S.11)	24	12	18.3	30 days	92%
Correction & completion (S.12)	27	13	16.1	30 days	93%
Erasure (S.12)	11	6	14.4	30 days	100%
Grievance (S.13)	15	9	38.1	90 days	100%

By channel

Where requests arrive from.

portal45
email19
in person10
phone9
consent manager9
post4

By language

The proportion arriving in Hindi is the strongest argument for bilingual templates — and for measuring whether Hindi requests are fulfilled as fast as English ones.

हिंदी65
English31

Where the time goes

Average days at each stage, across all fulfilled requests.

Identity verification8.4 days

Data assembly from Discovery0.6 days

Review and redaction4.1 days

Approval2.8 days

Dispatch0.4 days

Identity verification consumes more than half the elapsed time and produces none of the value. It is the single highest-return thing to fix in this module.

The one number to move

Consent withdrawal (S.6(4)) is met within the published period only 25% of the time, at an average of 6.6 days against a 7-day commitment. Everything else in this module is in reasonable shape.

8 currently openWork the queue Response templates