Consent & Notice Handling
SL-06How to serve a notice properly, take consent that is actually valid, and handle a withdrawal at the counter.
M5MandatoryFront-line and citizen services staff4 modulesPass mark 70%EN · HI
Lessons
0 of 4 complete
Serving the noticecase study
Before or at the time of seeking consent — never after.
15-minute case study
Content is delivered as SCORM 1.2 packages in English and Hindi. Phase 2 streams the actual asset; the player, progress tracking and completion record are what matter to the compliance file.
Key points
- What the Act actually requires, in plain language
- What it means for your day-to-day work
- What to do when you are not sure
Lesson 1 of 4
Assessed in the room
This is a facilitated workshop. Assessment is a scenario exercise marked by the facilitator, and the mark sheet is uploaded to the evidence vault.