Grievance redressal mechanism
Establish an effective mechanism to redress the grievances of Data Principals, and make it readily available.
Section 8(10)DPDP Act, 2023Data FiduciaryUp to ₹50 Cr
What this requires
Establish an effective mechanism to redress the grievances of Data Principals, and make it readily available.
Up to ₹50 crore for breach of other provisions, including Data Principal rights obligations.
Evidence a regulator would accept
- Grievance queue
- Response time report
- Escalation records
How this product discharges it
rights (primary)
Our position
Changing this recalculates the readiness score immediately.
- Current
- Partially compliant
- Residual risk
- Medium
- Owner
- Vikram Saxena
- Last reviewed
- 15 Jun 2026
- Next review due
- 31 Oct 2026
Open gaps (1)
Gaps raised against this obligation. Closing one moves this clause forward.
Evidence (0)
Documents indexed against this obligation in the evidence vault.
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History
- Clause status updated following remediationyesterday06 Aug 2026, 00:30Deepika Joshi
- Clause status updated following remediation4 days ago03 Aug 2026, 17:30Rohit Verma
- Clause status updated following remediation6 days ago01 Aug 2026, 10:30Naveen Kulkarni
- Clause status updated following remediation8 days ago30 Jul 2026, 06:30Vikram Saxena
- Clause status updated following remediation10 days ago28 Jul 2026, 00:30Imran Sethi
- Clause status updated following remediation13 days ago25 Jul 2026, 16:30System
- Position reviewed and recorded2 months ago15 Jun 2026, 11:55Vikram Saxena